diff --git a/app/Console/Commands/TriggerPendingApprovalMails.php b/app/Console/Commands/TriggerPendingApprovalMails.php
index 627135e..97d2781 100644
--- a/app/Console/Commands/TriggerPendingApprovalMails.php
+++ b/app/Console/Commands/TriggerPendingApprovalMails.php
@@ -38,15 +38,40 @@ class TriggerPendingApprovalMails extends Command
 
     public $pdfPath;
 
+    public $subjectLine;
+
+    public $wfId;
+
 
     public function handle()
     {
         $this->info('Approval mail job started');
 
-        $records = RequestCharacteristic::whereNull('approver_status1')
-        ->whereNull('approver_status2')
-        ->whereNull('approver_status3')
-        ->get();
+        // .. Characteristic Mail trigger logic
+
+        // $records = RequestCharacteristic::whereNull('approver_status1')
+        // ->whereNull('approver_status2')
+        // ->whereNull('approver_status3')
+        // ->get();
+
+        $records = RequestCharacteristic::where(function ($q) {
+                $q->whereNull('approver_status1')
+                ->orWhere('approver_status1', 'Hold');
+            })
+            ->where(function ($q) {
+                $q->whereNull('approver_status2')
+                ->orWhere('approver_status2', 'Hold');
+            })
+            ->where(function ($q) {
+                $q->whereNull('approver_status3')
+                ->orWhere('approver_status3', 'Hold');
+            })
+            ->get();
+
+        $records = $records->filter(function ($item) {
+            $approver = CharacteristicApproverMaster::find($item->characteristic_approver_master_id);
+            return $approver && $approver->approver_type == 'Characteristic';
+        });
 
         if ($records->isEmpty()) {
             $this->info('No pending approvals');
@@ -54,9 +79,20 @@ class TriggerPendingApprovalMails extends Command
         }
 
         $grouped = $records->groupBy(function ($item) {
+            $this->wfId = $item->work_flow_id;
             return $item->plant_id . '|' . $item->machine_id . '|' . $item->aufnr . '|' . $item->work_flow_id;
         });
 
+        $pendingApprovers = RequestCharacteristic::where('work_flow_id', $this->wfId)->latest()->first();
+
+        $this->info($pendingApprovers->approver_status1, $pendingApprovers->approver_status2);
+
+
+        $approverNameFromMaster = null;
+        if ($pendingApprovers && $pendingApprovers->characteristic_approver_master_id) {
+            $approverNameFromMaster = CharacteristicApproverMaster::find($pendingApprovers->characteristic_approver_master_id);
+        }
+
         $rows = [];
 
         foreach ($grouped as $groupRecords) {
@@ -92,9 +128,6 @@ class TriggerPendingApprovalMails extends Command
                 $name = $approver->name1;
 
                 $updateData['mail_status'] = 'Sent';
-                // $updateData['trigger_at'] = $approver->duration1 > 0
-                //     ? $now->copy()->addMinutes($approver->duration1 * 10)
-                //     : null;
 
                 if ($approver->duration1 > 0)
                 {
@@ -118,19 +151,184 @@ class TriggerPendingApprovalMails extends Command
             // --- SECOND MAIL ---
             elseif (
                 $first->mail_status == 'Sent' &&
-                is_null($first->approver_status1) &&
+                (is_null($first->approver_status1) || $first->approver_status1 == 'Hold') &&
+                $first->trigger_at &&
+                \Carbon\Carbon::parse($first->trigger_at)->lte($now)
+            ) {
+
+                $this->info(
+                    "mail_status: {$first->mail_status}, ".
+                    "approver_status1: {$first->approver_status1}, ".
+                    "trigger_at: {$first->trigger_at}, ".
+                    "now: {$now}"
+                );
+
+                $level = 2;
+                $mail = $approver->mail2;
+                $name = $approver->name2;
+
+                if ($approver->duration2 > 0) {
+
+                    $duration = number_format((float)$approver->duration2, 2, '.', '');
+                    [$hours, $minutes] = explode('.', $duration);
+
+                    $totalMinutes = ((int)$hours * 60) + (int)$minutes;
+
+                    $updateData['trigger_at'] = $now->copy()->addMinutes($totalMinutes);
+                } else {
+                    $updateData['trigger_at'] = null;
+                }
+
+                $updateData['mail_status'] = 'Sent-Mail2';
+            }
+
+            // --- THIRD MAIL ---
+            elseif (
+                $first->mail_status == 'Sent-Mail2' &&
+                (is_null($first->approver_status1) || $first->approver_status1 == 'Hold') &&
+                (is_null($first->approver_status2) || $first->approver_status2 == 'Hold') &&
+                $first->trigger_at &&
+                \Carbon\Carbon::parse($first->trigger_at)->lte($now)
+            ) {
+                $level = 3;
+                $mail = $approver->mail3;
+                $name = $approver->name3;
+
+                $updateData['trigger_at'] = null;
+                $updateData['mail_status'] = 'Sent-Mail3';
+            }
+
+            if (!$level || !$mail) {
+                continue;
+            }
+
+            $pdfPath = 'uploads/LaserDocs/' . $first->work_flow_id . '.pdf';
+
+            $subjectLine = 'Characteristic Approval Mail';
+
+            Mail::to($mail)->send(
+                new CharacteristicApprovalMail(
+                    $first,
+                    $name,
+                    $level,
+                    $pdfPath,
+                    $pendingApprovers,
+                    $approverNameFromMaster,
+                    $subjectLine,
+                    $characteristics
+                )
+            );
+
+            RequestCharacteristic::whereIn('id', $groupRecords->pluck('id'))
+                ->update($updateData);
+
+            $rows[] = [
+                $first->id,
+                $first->plant_id,
+                $first->machine_id,
+                "Level $level",
+                $mail,
+                'SENT'
+            ];
+        }
+
+
+        // .. Quality Mail trigger logic
+
+        $qualityRecords = RequestCharacteristic::where(function ($q) {
+                $q->whereNull('approver_status1')
+                ->orWhere('approver_status1', 'Hold');
+            })
+            ->where(function ($q) {
+                $q->whereNull('approver_status2')
+                ->orWhere('approver_status2', 'Hold');
+            })
+            ->where(function ($q) {
+                $q->whereNull('approver_status3')
+                ->orWhere('approver_status3', 'Hold');
+            })
+            ->get();
+
+        $qualityRecords = $qualityRecords->filter(function ($item) {
+            $approver = CharacteristicApproverMaster::find($item->characteristic_approver_master_id);
+            return $approver && $approver->approver_type == 'Quality';
+        });
+
+        if ($qualityRecords->isEmpty()) {
+            $this->info('No quality pending approvals');
+            return;
+        }
+
+        $grouped = $qualityRecords->groupBy(function ($item) {
+            $this->wfId = $item->work_flow_id;
+            return $item->plant_id . '|' . $item->machine_id . '|' . $item->aufnr . '|' . $item->work_flow_id;
+        });
+
+        $pendingApprovers = RequestCharacteristic::where('work_flow_id', $this->wfId)->latest()->first();
+
+        $approverNameFromMaster = null;
+        if ($pendingApprovers && $pendingApprovers->characteristic_approver_master_id) {
+            $approverNameFromMaster = CharacteristicApproverMaster::find($pendingApprovers->characteristic_approver_master_id);
+        }
+
+        $rows = [];
+
+        foreach ($grouped as $groupRecords) {
+
+            $first = $groupRecords->first();
+
+            $approver = CharacteristicApproverMaster::where('plant_id', $first->plant_id)
+                ->where('machine_id', $first->machine_id)
+                ->where('id', $first->characteristic_approver_master_id)
+                ->first();
+
+            if (!$approver) {
+                continue;
+            }
+
+            $level    = null;
+            $mail     = null;
+            $name     = null;
+            $updateData = [];
+            $now = Carbon::now();
+
+            // --- FIRST MAIL ---
+            if (is_null($first->mail_status)){
+                $level = 1;
+                $mail = $approver->mail1;
+                $name = $approver->name1;
+
+                $updateData['mail_status'] = 'Sent';
+
+                if ($approver->duration1 > 0)
+                {
+
+                    $duration = number_format((float)$approver->duration1, 2, '.', '');
+                    [$hours, $minutes] = explode('.', $duration);
+
+                    $totalMinutes = ((int)$hours * 60) + (int)$minutes;
+
+                    $updateData['trigger_at'] = $now
+                        ->copy()
+                        ->addMinutes($totalMinutes)
+                        ->startOfMinute();
+                }
+                else
+                {
+                    $updateData['trigger_at'] = null;
+                }
+            }
+
+            // --- SECOND MAIL ---
+            elseif (
+                $first->mail_status == 'Sent' &&
+                (is_null($first->approver_status1) || $first->approver_status1 == 'Hold') &&
                 $first->trigger_at &&
                 \Carbon\Carbon::parse($first->trigger_at)->lte($now)
-                // $first->trigger_at <= $now
             ) {
                 $level = 2;
                 $mail = $approver->mail2;
                 $name = $approver->name2;
-                // $updateData['trigger_at'] = $approver->duration2 > 0
-                //     ? $now->copy()->addMinutes($approver->duration2 * 10)
-                //     : null;
-
-                // $updateData['mail_status'] = 'Sent-Mail2';
 
                 if ($approver->duration2 > 0) {
 
@@ -151,10 +349,9 @@ class TriggerPendingApprovalMails extends Command
             // --- THIRD MAIL ---
             elseif (
                 $first->mail_status == 'Sent-Mail2' &&
-                is_null($first->approver_status1) &&
-                is_null($first->approver_status2) &&
+                (is_null($first->approver_status1) || $first->approver_status1 == 'Hold') &&
+                (is_null($first->approver_status2) || $first->approver_status2 == 'Hold') &&
                 $first->trigger_at &&
-                // $first->trigger_at <= $now
                 \Carbon\Carbon::parse($first->trigger_at)->lte($now)
             ) {
                 $level = 3;
@@ -169,7 +366,13 @@ class TriggerPendingApprovalMails extends Command
                 continue;
             }
 
-            $pdfPath = 'uploads/LaserDocs/' . $first->work_flow_id . '.pdf';
+            $pdfPath = ($f = glob(storage_path('app/private/uploads/LaserDocs/' . $first->work_flow_id . '.*')))
+                ? 'uploads/LaserDocs/' . basename($f[0])
+                : null;
+
+            $this->info( $pdfPath);
+
+            $subjectLine = 'Quality Approval Mail';
 
             Mail::to($mail)->send(
                 new CharacteristicApprovalMail(
@@ -177,6 +380,9 @@ class TriggerPendingApprovalMails extends Command
                     $name,
                     $level,
                     $pdfPath,
+                    $pendingApprovers,
+                    $approverNameFromMaster,
+                    $subjectLine,
                     $characteristics
                 )
             );
diff --git a/resources/views/approval/already-processed.blade.php b/resources/views/approval/already-processed.blade.php
index 87e6dda..83612ea 100644
--- a/resources/views/approval/already-processed.blade.php
+++ b/resources/views/approval/already-processed.blade.php
@@ -1,4 +1,4 @@
-<!DOCTYPE html>
+{{-- <!DOCTYPE html>
 <html lang="en">
 <head>
     <meta charset="UTF-8">
@@ -67,25 +67,149 @@
             font-size: 14px;
             color: #666;
         }
+
+        .approvelevel {
+            /* color: red; */
+            font-size: 18px;
+            font-weight: bold;
+        }
     </style>
 </head>
 <body>
 
-<div class="container">
-    <div class="card">
-        <div class="icon">⚠️</div>
-        <h2>Action Already Taken</h2>
+<div class="card">
+    <div class="approvelevel">⚠️ Action Already Taken</div>
 
-        <div class="status {{ $status }}">
+    <div class="status {{ $status }}">
             Status: {{ $status }}
-        </div>
+    </div>
 
-        <p class="note">
+    <div class="footer">
+        CRI Digital Manufacturing Solutions<br>
+        &copy; 2026 All Rights Reserved
+    </div>
+</div>
+
+</body>
+</html> --}}
+
+<!DOCTYPE html>
+<html>
+<head>
+    <title>Action Taken</title>
+    <style>
+        body {
+            font-family: Arial, sans-serif;
+            background: #f6f6f6;
+            padding: 20px;
+        }
+        .card {
+            background: #ffffff;
+            padding: 20px;
+            max-width: 500px;
+            margin: 50px auto;
+            border-radius: 6px;
+            text-align: center;
+            box-shadow: 0 0 10px rgba(0,0,0,.1);
+        }
+        .success {
+            color: green;
+            font-size: 18px;
+            font-weight: bold;
+        }
+        .footer {
+            font-size: 12px;
+            color: #999999;
+            text-align: center;
+            margin-top: 20px;
+        }
+        .icon {
+            font-size: 30px;
+            margin-bottom: 10px;
+            color: #ff9800;
+        }
+
+        .approvelevel {
+            /* color: red; */
+            font-size: 18px;
+            font-weight: bold;
+        }
+
+        .status {
+            margin-top: 15px;
+            padding: 10px;
+            border-radius: 6px;
+            font-weight: bold;
+            font-size: 16px;
+        }
+
+        .status.Approved {
+            background-color: #e8f5e9;
+            color: #2e7d32;
+        }
+
+        .status.Hold {
+            background-color: #fff3e0;
+            color: #ef6c00;
+        }
+
+        .status.Rejected {
+            background-color: #fdecea;
+            color: #c62828;
+        }
+
+        .note {
+            margin-top: 15px;
+            font-size: 15px;
+            color: #666;
+        }
+
+        .pulse-darkred {
+            color: orange;                /* #8B0000 */
+            background-color: #fff;        /* White bg for contrast */
+            display: inline-block;
+            padding: 0.5em 0.75em;
+            border-radius: 4px;
+            font-size: 1em;
+            line-height: 1;
+            animation: pulse 1.5s ease-in-out infinite;  /* Duration, easing, infinite loop */
+        }
+
+        @keyframes pulse {
+            0%, 100% {
+                transform: scale(1);
+            }
+            50% {
+                transform: scale(1.2);      /* Gentle 5% expansion */
+            }
+        }
+    </style>
+</head>
+<body>
+
+<div class="card">
+    <div class="approvelevel"><span class="pulse-darkred">⚠️</span> Action Already Taken</div>
+
+    {{-- <div class="status {{ $status }}">
+            Status: {{ $status }}
+    </div> --}}
+
+    <div class="status {{ $status }}">
+        Status: {{ $message ?? $status }}
+    </div>
+
+     <p class="note">
             This request has already been processed.<br>
             No further action is required.
-        </p>
+     </p>
+
+    <div class="footer">
+        CRI Digital Manufacturing Solutions<br>
+        &copy; 2026 All Rights Reserved
     </div>
 </div>
 
 </body>
 </html>
+
+
diff --git a/resources/views/approval/hold-form.blade.php b/resources/views/approval/hold-form.blade.php
index 9ccfcc8..dc62aab 100644
--- a/resources/views/approval/hold-form.blade.php
+++ b/resources/views/approval/hold-form.blade.php
@@ -13,13 +13,13 @@
                     <tr>
                         <td style="padding: 30px; text-align: center;">
                             <!-- Header -->
-                            <div style="font-size: 40px;">🟠</div>
-                            <h2 style="color: #FF8800; margin: 10px 0 20px; font-size: 24px;">Request On Hold</h2>
+                            {{-- <div style="font-size: 40px;"></div> --}}
+                            <h2 style="color: #FF8800; margin: 10px 0 20px; font-size: 24px;">🟠 Request On Hold</h2>
 
                             <!-- Message -->
-                            <p style="font-size: 16px; color: #555555; line-height: 1.5;">
+                            {{-- <p style="font-size: 16px; color: #555555; line-height: 1.5;">
                                 Your request has been temporarily put on hold.
-                            </p>
+                            </p> --}}
 
                             <!-- Remark Textbox -->
                             <div style="margin-top: 20px; text-align: left;">
diff --git a/resources/views/approval/hold-success.blade.php b/resources/views/approval/hold-success.blade.php
index 3ae2cc1..d25f6fb 100644
--- a/resources/views/approval/hold-success.blade.php
+++ b/resources/views/approval/hold-success.blade.php
@@ -1,36 +1,77 @@
 <!DOCTYPE html>
 <html>
 <head>
-    <title>Request On Hold</title>
+    <title>On Hold</title>
+    <style>
+        body {
+            font-family: Arial, sans-serif;
+            background: #f6f6f6;
+            padding: 20px;
+        }
+        .card {
+            background: #ffffff;
+            padding: 20px;
+            max-width: 500px;
+            margin: 50px auto;
+            border-radius: 6px;
+            text-align: center;
+            box-shadow: 0 0 10px rgba(0,0,0,.1);
+        }
+        .hold {
+            color: #FF8800;
+            font-size: 18px;
+            font-weight: bold;
+        }
+        .footer {
+            font-size: 12px;
+            color: #999999;
+            text-align: center;
+            margin-top: 20px;
+        }
+        a.button {
+            display: inline-block;
+            margin-top: 15px;
+            padding: 10px 20px;
+            background-color: #FF8800;
+            color: #ffffff;
+            text-decoration: none;
+            border-radius: 5px;
+            font-weight: bold;
+        }
+        .pulse-darkred {
+            color: DarkRed;                /* #8B0000 */
+            background-color: #fff;        /* White bg for contrast */
+            display: inline-block;
+            padding: 0.5em 0.75em;
+            border-radius: 4px;
+            font-size: 1em;
+            line-height: 1;
+            animation: pulse 1.5s ease-in-out infinite;  /* Duration, easing, infinite loop */
+        }
+
+        @keyframes pulse {
+            0%, 100% {
+                transform: scale(1);
+            }
+            50% {
+                transform: scale(1.2);      /* Gentle 5% expansion */
+            }
+        }
+    </style>
 </head>
-<body style="font-family: Arial, sans-serif; background-color: #f4f4f4; margin:0; padding:0;">
-    <table width="100%" cellpadding="0" cellspacing="0" style="padding: 20px 0;">
-        <tr>
-            <td align="center">
-                <!-- Card container -->
-                <table width="600" cellpadding="0" cellspacing="0" style="background-color: #ffffff; border-radius: 8px; box-shadow: 0 2px 6px rgba(0,0,0,0.1); border: 1px solid #e0e0e0;">
-                    <tr>
-                        <td style="padding: 30px; text-align: center;">
-                            <!-- Header -->
-                            <div style="font-size: 40px;">🟠</div>
-                            <h2 style="color: #FF8800; margin: 10px 0 20px; font-size: 24px;">Request On Hold</h2>
-                            <!-- Message -->
-                            <p style="font-size: 16px; color: #555555; line-height: 1.5;">
-                                Your request has been temporarily put on hold.
-                            </p>
-                        </td>
-                    </tr>
-                    <!-- Footer -->
-                    <tr>
-                        <td style="padding: 15px; text-align: center; font-size: 12px; color: #999999;">
-                            CRI Digital Manufacturing Solutions<br>
-                            &copy; 2026 All Rights Reserved
-                        </td>
-                    </tr>
-                </table>
-            </td>
-        </tr>
-    </table>
+<body>
+
+<div class="card">
+    <div class="hold"><span class="pulse-darkred">🟠</span> Hold Successfully</div>
+    <p>Your request has been temporarily put on hold.</p>
+
+    <!-- Footer -->
+    <div class="footer">
+        CRI Digital Manufacturing Solutions<br>
+        &copy; 2026 All Rights Reserved
+    </div>
+</div>
+
 </body>
 </html>
 
diff --git a/resources/views/approval/reject-form.blade.php b/resources/views/approval/reject-form.blade.php
index 75d416b..0b73069 100644
--- a/resources/views/approval/reject-form.blade.php
+++ b/resources/views/approval/reject-form.blade.php
@@ -13,13 +13,13 @@
                     <tr>
                         <td style="padding: 30px; text-align: center;">
                             <!-- Header -->
-                            <div style="font-size: 40px;">🟠</div>
-                            <h2 style="color: #FF0000; margin: 10px 0 20px; font-size: 24px;">Request On Reject</h2>
+                            <div style="font-size: 35px;"></div>
+                            <h2 style="color: #FF0000; margin: 10px 0 20px; font-size: 24px;">❌ Request On Reject</h2>
 
                             <!-- Message -->
-                            <p style="font-size: 16px; color: #555555; line-height: 1.5;">
-                                Your request has been temporarily put on reject.
-                            </p>
+                            {{-- <p style="font-size: 16px; color: #555555; line-height: 1.5;">
+                                Your request has been put on reject.
+                            </p> --}}
 
                             <!-- Remark Textbox -->
                             <div style="margin-top: 20px; text-align: left;">
@@ -42,7 +42,6 @@
                                     Save Remark
                                 </button>
                             </div>
-
                         </td>
                     </tr>
 
diff --git a/resources/views/approval/reject-success.blade.php b/resources/views/approval/reject-success.blade.php
index eaace85..3e5b75f 100644
--- a/resources/views/approval/reject-success.blade.php
+++ b/resources/views/approval/reject-success.blade.php
@@ -19,7 +19,7 @@
         }
         .rejected {
             color: red;
-            font-size: 20px;
+            font-size: 18px;
             font-weight: bold;
         }
         .footer {
@@ -38,14 +38,33 @@
             border-radius: 5px;
             font-weight: bold;
         }
+        .pulse-darkred {
+            color: DarkRed;                /* #8B0000 */
+            background-color: #fff;        /* White bg for contrast */
+            display: inline-block;
+            padding: 0.5em 0.75em;
+            border-radius: 4px;
+            font-size: 1em;
+            line-height: 1;
+            animation: pulse 1.5s ease-in-out infinite;  /* Duration, easing, infinite loop */
+        }
+
+        @keyframes pulse {
+            0%, 100% {
+                transform: scale(1);
+            }
+            50% {
+                transform: scale(1.2);      /* Gentle 5% expansion */
+            }
+        }
     </style>
 </head>
 <body>
 
 <div class="card">
-    <div class="rejected">❌ Rejected Successfully</div>
-    <p>The rejection has been recorded.</p>
-    <p>You may now close this tab.</p>
+    <div class="rejected"><span class="pulse-darkred">❌</span> Rejected Successfully</div>
+    {{-- 🔴 --}}
+    <p>Your request has been rejected successfully.</p>
 
     <!-- Footer -->
     <div class="footer">
diff --git a/resources/views/approval/success.blade.php b/resources/views/approval/success.blade.php
index 9fa1bf2..32005df 100644
--- a/resources/views/approval/success.blade.php
+++ b/resources/views/approval/success.blade.php
@@ -1,7 +1,7 @@
 <!DOCTYPE html>
 <html>
 <head>
-    <title>Approval Recorded</title>
+    <title>Approved</title>
     <style>
         body {
             font-family: Arial, sans-serif;
@@ -28,14 +28,33 @@
             text-align: center;
             margin-top: 20px;
         }
+        .pulse-darkred {
+            color: Green;                /* #8B0000 */
+            background-color: #fff;        /* White bg for contrast */
+            display: inline-block;
+            padding: 0.5em 0.75em;
+            border-radius: 4px;
+            font-size: 1em;
+            line-height: 1;
+            animation: pulse 1.5s ease-in-out infinite;  /* Duration, easing, infinite loop */
+        }
+
+        @keyframes pulse {
+            0%, 100% {
+                transform: scale(1);
+            }
+            50% {
+                transform: scale(1.25);      /* Gentle 5% expansion */
+            }
+        }
     </style>
 </head>
 <body>
 
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+    <div class="success"><span class="pulse-darkred">✔</span> Approved Successfully</div>
+    {{-- 🟢 --}}
+    <p>Your request has been approved successfully.</p>
 
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